Thank you for your order and for your support of JAXNHULL! We want you to be happy with your purchase.
Please read our policy in full and start your return Or exchange by emailing firstname.lastname@example.org use subject Return and please include your order #. You will receive an RA number with in 48 hours.
Shipping costs to return covered by customer. At this time we only offer returns for a refund for international customers (no exchanges).
NO RETURNS ON BAGS.
Returns Only accepted on jackets.
Note, if you are returning multiple items under one order number, but cannot fit items into one box please write #RA on outside of box.
*Due to the Coronavirus Pandemic and CDC guidelines please allow additional processing time for your return or exchange*
- Items must be postmarked for return within 30 days of delivery of order
- Items must be unworn and unwashed
- Items can be subject for denial if they do not meet our standards
- Please allow up to 10 business days for your package to be processed once it reaches our warehouse
- Original shipping will not be refunded when requesting a refund
- If we cannot fulfill your exchange request you will automatically be refunded (we will do our best to accommodate, but cannot guarantee due to limited inventory)
- If stock is not available for exchange request, we cannot send the original item back to customer
- We are only able to exchange a garment for the same style & same collection
- If a purchase was made with part gift card, part credit card, the refund will go to the gift card first
- Refund may take 7-10 business days to show in your bank account
It is the customer's responsibility to enter the correct shipping address. Items will not be replaced or refunded if sent to an incorrectly entered address.
We stand behind our quality promise. If you feel that you are experiencing a manufacturing issue, please submit a comment @ email@example.com. While we stand behind our quality promise, JAXNHULL is not responsible for issues due to external forces.
*ITEM CAN BE DENIED FOR RETURN IF:
- Deodorant marks
- Stains of any kind
- Excessive wrinkling
- Detached size/wash & care tags (not price tags)
- Animal/human hair
- Lingering odor, such as smoke or cologne
- Any visible wear or damage
- External forces (damage from animals, etc.)